At Ulani Shade, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Payment Method

Please note that we only accept Cash on Delivery (COD). Refunds will be processed accordingly in line with this payment method.

2. Return Eligibility

You may request a return if:

• The item received is damaged, defective, or not as described

• The return request is made within 48 hours of receiving the order

• The product is unused, in its original packaging, and in re-sellable condition

Items that do not meet these criteria may not be accepted for return.

3. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

• Order number

• Reason for return

• Clear photos of the item, if damaged or incorrect

Our team will guide you through the return process and arrange for pickup or further instructions.

4. Refund Process

Once the returned item is received and inspected:

• If approved, a cash refund will be arranged, or

• A replacement item will be sent, based on your preference and product availability

Refunds will only be provided in cash at the time of return or via a mutually agreed method based on your location.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene or customization. These exclusions will be clearly noted on the product page.

6. Contact Us

For questions about this policy, please reach out to [email protected].