At Ulani Shade, we are committed to delivering your home décor selections safely and promptly. Please review our shipping guidelines below.

1. Payment Method

We currently offer Cash on Delivery (COD) as our exclusive payment method. Full payment must be made in cash to the delivery personnel at the time of receiving your order.

2. Order Processing

Once your order is placed, it will be processed within 1–3 business days. You will receive a confirmation message when your order is packed and ready for dispatch.

3. Delivery Timeframe

Delivery times may vary depending on your location. Most orders are delivered within 5–10 business days after dispatch. Delays may occur during holidays, peak seasons, or due to unforeseen circumstances.

4. Shipping Charges

Shipping fees, if applicable, will be clearly mentioned at checkout before you confirm your order. We strive to keep shipping costs transparent and reasonable.

5. Address Accuracy

Please ensure that all shipping information provided is complete and accurate. Ulani Shade is not responsible for delayed or undelivered orders due to incorrect or incomplete addresses.

6. Order Tracking

While we currently do not offer live tracking, you may contact our customer service team for updates regarding your shipment status.

7. Damaged or Missing Items

If your package arrives damaged or with missing items, please notify us within 48 hours of delivery. We will assess the issue and arrange for a suitable resolution.

For questions about this policy, please reach out to [email protected].